Programmatic Direct Mail Should Be Top-of-Mind This Holiday Season Here’s Why
Success Story

AAA Northeast Incorporates PDM® Retargeting to Drive a 4% Conversion Rate

AAA NW
Solutions
Acquisition
Products
Customer Retargeting, Prospect Retargeting
Objective
AAA Northeast wanted to achieve a 3% conversion rate on memberships purchased.
Strategy
To help AAA Northeast achieve its goal of a 3% conversion rate on memberships purchased, PebblePost qualified and mailed new prospects who had previously visited the brand’s website.
Solutions
Acquisition
Products
Customer Retargeting, Prospect Retargeting
Results
4%
Conversion rate
23%
Lift in conversion rate
The performance we’ve been seeing has exceeded our expectations. Not only have we surpassed our conversion rate goal, but we’re also seeing conversion rates for our higher-tier membership rates. The performance has been really fantastic.
Alex Langille
Alex Langille AAA Northeast
AAA Northwest

AAA Northeast is a federation of AAA, a membership company that has been around for over 100 years. The company offers 24-hour emergency road service, plus travel, insurance, and financial services and covers all of Rhode Island and parts of Massachusetts, New York, Connecticut, New Jersey, and New Hampshire. With a wide range of customers — teens learning to drive, families, baby-boomers, Gen-Xers, and vehicle owners — AAA Northeast sought out a more robust retargeting option in Q2 of 2019.

Objective

AAA Northeast wanted to achieve a 3% conversion rate on memberships purchased.

Strategy

To help AAA Northeast achieve its goal of a 3% conversion rate on memberships purchased, PebblePost qualified and mailed new prospects who had previously visited the brand’s website. The brand tested different creatives—one focused on driving Basic membership sign-ups, while the other focused on their Plus and Premier plans.

Leveraging the PDM platform, AAA Northeast was  able to reach both audiences with a piece of  high-quality mail arriving at home within 2–3 days of  site activity. Creative showcased popular product  imagery alongside an offer to incentivize membership registrations. The campaign’s main objective was to drive both efficient and incremental return on investment.

Results

At the end of the campaign, AAA Northeast was happy to see a conversion rate of over 4% — surpassing its campaign goal of a 3% conversion rate — and a 23% lift in conversion rate.

PebblePost’s ability to confidently measure incrementality throughout the campaign provided the team the confidence to continue investing in PebblePost and the PDM platform in subsequent campaigns.

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